Frequently asked questions

I have a question or I need help?

If you have any question or queries please send an email to or chat with our support on whatsapp +447479959479

You will get a reply within 1 hour

How long will it take to receive bitcoin in you wallet?

We do our best to process bitcoin immediately after we receive your payment confirmation. We advise all our customers to give a 2hr wait after making payment into our bank account to receive bitcoin.

What do I do if I do not receive bitcoin or naira within 2 hours of payment?

If you have not received bitcoin or naira after 2hours of making payment into our bank account or sending BTC to us, please send us a message at OR send us a message on whatsapp @  +447479959479

What should i enter as Transaction number/batch no. ?

Transaction Number/batch is the description you used to make payment to us via your online banking. OR the payment reference on your teller if you did cash deposit. This is one of the ways we identify you have made payment

I cannot see Bank Details to pay to

Please send us a message on WhatsApp or Telegram to receive bank details to pay to
 Whatsapp: +447479959479
Telegram: @bitkonga